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When you purchased the product, did you buy it as Office Professional or as Office Professional Plus ? We know that the installed product calls itself Office Professional Plus Did you buy from a brick and mortar retail store, or from a name-brand online store, or from an auction site such as eBay, or from a not-so-name-brand online store?
Or did you buy thru an employer-sponsored program such as the Microsoft Home Use Program, or thru some association employment or enrollment with an educational institution?
Based on the response from the automated system, I would not be surprised if they tell you that you inadvertently purchased a nongenuine product. Was this reply helpful? Yes No. Sorry this didn't help. Choose where you want to search below Search Search the Community. Search the community and support articles Install, redeem, activate Microsoft and Office Search Community member. I have the original DVD media and case. Had to reinstall the OS and therefore reinstall Office. It will not let me activate.
I tried calling the phone line and that also returned a negative response. Please advise. Thanks in advance. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 3. Report abuse. Details required :. Cancel Submit. Dan at IT Associates. Explain your situation including your previous encounter with the automated system.
Some more questions that they might ask you, too Thanks for your feedback. How satisfied are you with this reply?
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